POPIA Act

  1. Introduction

Water Experts (“we”, “us”, or “our”) is committed to protecting the privacy of our users (“you” or “your”) in accordance with the Protection of Personal Information Act (POPIA) (Act No. 4 of 2013). This POPIA Compliance Agreement (“Agreement”) outlines how we collect, use, store, and share your personal information when you use our website and services.

  1. Collection of Personal Information

We may collect the following personal information from you:

  • Contact information: Name, email address, phone number, physical address.
  • Demographic information: Age, gender, location.
  • Technical information: IP address, device information, browsing history on our website.
  • Information you provide voluntarily: Comments, reviews, feedback, and any other information you choose to share with us.

We collect this information through various methods, including:

  • When you create an account on our website.
  • When you place an order or purchase our products or services.
  • When you subscribe to our newsletter or marketing communications.
  • When you submit comments, reviews, or feedback.
  • When you browse our website, we may collect certain information through cookies (see Section 4 for details).
  1. Use of Personal Information

 We use your personal information for the following purposes:

  • To process your orders and provide you with the products and services you request.
  • To manage your account and provide you with customer service.
  • To send you marketing communications, such as newsletters and promotional offers (with your consent).
  • To improve our website and services.
  • To comply with legal and regulatory requirements.
  1. Cookies

We use cookies on our website. Cookies are small text files that are stored on your device when you visit a website. They are used to remember your preferences and settings, track website traffic, and improve your overall experience.

By using our website, you consent to the use of cookies. You can manage your cookie preferences through your web browser settings.

  1. Disclosure of Personal Information

We may share your personal information with third-party service providers who help us operate our website and provide our services. These service providers are contractually obligated to keep your information confidential and secure.

We will not disclose your personal information to any third party for marketing purposes without your explicit consent.

We may also disclose your personal information if required by law or in the good faith belief that such disclosure is necessary to comply with legal process, protect our rights or the rights of others, or protect the safety of others.

  1. Security of Personal Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. You acknowledge that we cannot guarantee the security of your information and that you transmit information at your own risk.

  1. Your Rights

 You have the right to:

  • Access your personal information we hold.
  • Request the correction of any inaccurate or incomplete personal information.
  • Object to the processing of your personal information.
  • Request the deletion of your personal information.
  • If you wish to exercise any of these rights, please contact us at martin@waterexperts.co.za
  1. Retention of Personal Information

We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Agreement, unless a longer retention period is required or permitted by law.

  1. Changes to this Agreement

We may update this Agreement from time to time. We will notify you of any changes by posting the new Agreement on our website. You are advised to review this Agreement periodically for any changes.

  1. Contact Us

If you have any questions about this Agreement or our privacy practices, please contact us at:

Email: martin@waterexperts.co.za

Phone: 0715312901

Address: 252b Smit Street, Randburg, Gauteng, South Africa

  1. Disclaimer

This Agreement is intended for informational purposes only and does not constitute legal advice. You should consult with a qualified lawyer if you have any questions about your rights under POPIA.

By using our website, you acknowledge that you have read and understood this Agreement and agree to be bound by its terms.